900Mb Superfast full-fibre Broadband

Most fibre broadband you see advertised is a product called FTTC (Fibre to the Cabinet). With FTTC the fibre cable runs from the local exchange to one of the green cabinets you see sitting on the side of the street. From the cabinet to your house however, the cable is not fibre at all, it’s copper. It’s the copper wire that slows you down, and the further your house is from the nearest cabinet, the slower your connection is likely to be. 

It’s a bit like calling a taxi to take you home, only for the driver to stop a mile from your house and give you a piggy back the rest of the way (although admittedly that would be quite fun). 

BrawBand is a completely different product, commonly referred to as FTTH (Fibre to the Home) – this means the fibre cable is laid directly to your home, providing vastly improved speeds, reliability and security. To put it simply, BrawBand means no copper!

When ordering, you’ll be shown a range of available installation dates and can choose one that suits you.

Availability depends on demand in your area of Aberdeen, and you’ll need to be present during the appointment.

Yes – a responsible adult aged 18 or over must be present to allow access and confirm the installation is completed satisfactorily.

Yes, tenants can sign up for BrawBand, provided they have permission from their landlord before installation.

Because the setup involves installing a new fibre connection into the property, approval is required prior to any work taking place.

Full fibre coverage is continuing to grow across Aberdeen, with new areas being connected on a regular basis. Availability can vary street by street, so it’s not unusual for some homes to be connected before others nearby.
If your postcode isn’t live yet, you can register your details through the CityFibre checker. This ensures you’ll be notified when the network reaches your area and BrawBand becomes available to order.

Yes! You can use your own router if you prefer. Configuration details can be provided by the support team; however, please note that technical support may be limited when using third-party hardware, as it can restrict visibility into connection performance.

Once your order is confirmed, your router will be delivered ahead of your installation date.

On the day, an engineer will install a fibre cable from a nearby network point into your home. This is connected to an internal unit, which is then linked to your router.

After testing the connection to ensure everything is working correctly, your service will be ready to use.

Using the One Touch Switch process, you can move from your current provider easily. We’ll coordinate the switch to minimise downtime. If you prefer not to use One Touch Switch, you can still contact your current provider directly to cease the service with them.

Yes, you can change your package at any time by contacting the team. Upgrades can be made without any additional fees and won’t affect your current contract term. If you decide to downgrade, a new 24-month minimum term will apply from the date of the change.

BrawBand operates on a secure, business-grade network designed to handle large-scale data traffic safely and efficiently. This infrastructure supports not only residential users but also organisations that rely on high levels of reliability and protection.

For customers in Aberdeen, each installation includes a router equipped with built-in security features to help safeguard your connection from common threats.

While the network itself is highly secure, it’s still important to protect your own devices. Keeping software updated and using antivirus protection will help reduce risks from external threats.

Full fibre is more resilient than copper-based connections and is less affected by weather, making it a reliable option for homes across Aberdeen.

Yes – BrawPhone is available to customers in Aberdeen as an add-on to your broadband package.

When placing a new order, you’ll have the option to include BrawPhone during checkout. At this stage, you can decide whether to transfer your existing number or have a new one assigned.

Existing customers can add BrawPhone at any time by contacting our support team via phone or email.

If you choose to keep your current number, we’ll guide you through the process, including providing a letter of authority. Your number will then be transferred once your broadband connection is active. Alternatively, a new number can be set up and ready to use from your installation date.

To start using BrawPhone, connect your telephone to the router’s FON port. In some cases, an adaptor may be needed to ensure compatibility with your handset.

The service costs £9.95 per month and includes unlimited UK calls to both mobiles and landlines.

Many broadband services available today use what’s known as FTTC (Fibre to the Cabinet). In this setup, fibre runs to a nearby street cabinet, but the final connection into your home is delivered over older copper cables.

That copper section is where speeds can drop, particularly if your property is further away from the cabinet – something that can affect performance in parts of Aberdeen.

You can think of it like a relay race where the final runner is slower than the rest — no matter how fast the earlier stages are, the finish time is limited by that last stretch.

With BrawBand, there’s no slowdown at the end. Full fibre (FTTH – Fibre to the Home) delivers a direct fibre connection all the way into your property, helping ensure fast, stable broadband across Aberdeen without relying on copper at any point.

Yes, ideally the account holder should be present to make sure everything is installed as expected.

If that’s not possible, another responsible adult aged 18 or over can be there on your behalf.

The full fibre network is rolling out quickly across Edinburgh, with more properties being connected every month. However, rollout happens in stages, so some areas may not be live just yet.If your postcode isn’t currently available, you can register your interest via the CityFibre checker. They’ll keep you informed when your area is connected, so you’ll know as soon as you’re able to sign up.

Getting set up with BrawBand is a straightforward process. After placing your order, you’ll select an installation date and receive your pre-configured router ahead of the appointment. On the day, your engineer will confirm their arrival before visiting.

The installation involves running a fibre cable from a nearby connection point in the street or pavement and bringing it into your home. This is then connected to a small internal box that requires power, before being linked to your router.

Once everything is in place, the engineer will test the connection to ensure it’s working correctly. After that, you’ll be ready to connect your devices and start using your service!

When placing your order, you’ll be shown the next available installation appointments and can choose a time that works best for you.

Availability can vary depending on demand in your part of Edinburgh. You’ll need to be at home for the appointment so the engineer can complete the installation.

Yes – you can upgrade your package whenever you like by contacting the team at info@brawband.co.uk

When requesting an upgrade, it’s helpful to provide your BRAW reference number or contact us using the email address linked to your account.

Upgrading won’t affect your existing minimum term and there are no upgrade fees. If you choose to downgrade your package, a new 24-month minimum term would begin from the point of change.

Yes – you’re free to use your own router! If you decide to do this, you can contact the support team at help@brawband.co.uk and they’ll provide the details needed to configure your device. Please note, we can only provide full technical support when using our own supplied hardware.

The router provided with your BrawBand service has been selected to deliver strong performance with full fibre connections.

Because all customers use the same hardware, the support team can more quickly identify and resolve any issues that arise. The device is also capable of handling speeds of up to 1Gbps, which some older or lower-spec routers may struggle to support effectively.

Yes, tenants can order BrawBand, but landlord permission is required before installation.

This is because installing full fibre involves bringing a brand-new cable into the property, which may include drilling and external work to connect your home to the network.

Once permission has been granted, the installation process works in the same way as it would for a homeowner.

Your connection is built on a highly secure core network, designed to handle significant volumes of data, including traffic from large UK organisations. This underlying infrastructure has seen substantial investment to ensure it delivers both performance and security at scale.

Alongside the network itself, every BrawBand installation in Edinburgh includes a high-spec router with advanced security features built in as standard. This helps protect your home connection from common external threats straight out of the box.

That said, it’s still important to take care of your own devices. We always recommend using up-to-date antivirus software and keeping your systems patched, as no network-level protection can fully replace good personal security habits.

Most broadband services you’ll see advertised use a setup called FTTC (Fibre to the Cabinet). This means fibre runs from the exchange to a street cabinet, but the final connection into your home is still made using copper cables.

Those copper lines are where performance drops off, especially the further your property is from the cabinet, which can be a common issue in parts of Edinburgh.

A simple way to think about it: it’s like taking a taxi most of the way home, then having to walk the last stretch. You’ll still get there, but it’s not quite as fast or efficient as it could be.

BrawBand works differently. Using full fibre (FTTH – Fibre to the Home), the connection runs entirely on fibre optic cables right into your property. That means faster speeds, more consistent performance, and a more reliable connection for homes across Edinburgh — with no copper slowing things down.

Yes! We offer BrawPhone, a digital home phone service that can be added to your BrawBand package in Edinburgh.

New customers can select BrawPhone as an add-on during the ordering process. You’ll be given the option to keep your existing number or receive a new one.

If you’re already using BrawBand and would like to add a phone service, simply get in touch with our team and we’ll take care of the rest.

If you’re transferring an existing number, we’ll provide a letter of authority and arrange the switch once your broadband service is active. New numbers can typically be set up to go live on the day of installation.

Your phone connects directly to the router via the FON port. Depending on your handset, you may need a BT to RJ11 adaptor to complete the setup.

BrawPhone is priced at £9.95 per month and includes unlimited calls to UK landlines and mobiles.

We use the One Touch Switch (OTS) process to make switching simple. During your order, you can choose to switch automatically, and we’ll coordinate with your current provider to move your service across with minimal disruption.

Yes, you can use your own router if preferred. Our support team can provide the necessary setup details. However, technical support is primarily provided for connections using BrawBand equipment. The router we supply is designed to work seamlessly with the network and support high-speed fibre connections.

It also allows the support team to more easily identify and resolve any issues if they arise.

You’ll be able to select from available installation appointments when placing your order.

Timing will depend on availability in your area of Glasgow, and you’ll need to be present during the installation.

We’re expanding the network across Glasgow and the wider Scotland area all the time, with more homes becoming eligible every month. That said, some addresses will gain access sooner than others.
If your postcode isn’t available when you check, the best next step is to register your interest using the CityFibre availability checker. This allows you to stay updated and be notified as soon as full fibre is ready in your area, so you can order as soon as it goes live.

BrawBand runs on a secure core network that has seen significant investment to ensure it can handle large volumes of data safely. This includes supporting traffic for major organisations, which requires a high level of reliability and protection.

For customers in Glasgow, each installation also includes a high-spec router with built-in security features to help protect your connection.

As always, it’s important to take care of your own devices by using antivirus software and keeping systems up to date.

Yes, either the account holder or another responsible adult aged 18 or over should be present.

Yes! Our home phone service, BrawPhone, is available as an optional add-on when you order BrawBand in Glasgow.

If you’re a new customer, you’ll see the option to add BrawPhone during the online checkout process. You can choose to keep your existing phone number or request a new one as part of your order.

If you’re already a customer and would like to add BrawPhone, you can contact our team on 0808 294 4444 or email info@brawband.co.uk and we’ll arrange this for you.

Keeping your existing number is straightforward. We’ll provide a letter of authority for you to sign, and once your broadband is live, we’ll schedule the number transfer shortly after. If you’d prefer a new number, this can usually be activated on the day your service is installed.

Once set up, simply connect your phone to the router using the FON port. Some handsets may require a BT to RJ11 adaptor, depending on the connection type.

BrawPhone costs £9.95 per month and includes unlimited calls to UK landlines and mobiles.

Yes, we install full fibre in flats, apartments, and houses across Glasgow. Some properties may require landlord or building approval before installation.

Our One Touch Switch process makes switching easy. We’ll handle communication with your current provider to ensure a smooth transition. If you prefer not to use One Touch Switch, you can still contact your current provider directly to cease the service with them.

After placing your order, your router will be delivered ahead of your installation date.

On the day, an engineer will install a fibre connection from the street into your home, connect the necessary equipment, and test the service before leaving.

Once complete, your connection will be ready to use.

Yes, tenants can order BrawBand, but landlord permission is required before installation.

This is because the process involves installing a new fibre connection into the property, which may require minor external work.

Yes, you can upgrade your package at any time by contacting the team.

Upgrades are free of charge and won’t affect your existing contract. If you choose to downgrade, please note that a new minimum term will apply.

A lot of broadband providers still rely on FTTC (Fibre to the Cabinet). This means fibre is used for most of the journey, but the connection into your home is completed using copper wiring.

Because copper isn’t as efficient as fibre, speeds can vary depending on how far you are from the nearest cabinet – something that can impact households across Glasgow.

A good way to picture it is a dual carriageway narrowing into a single lane just before your exit — everything slows down right at the point it matters most.

BrawBand avoids that bottleneck entirely. With full fibre (FTTH – Fibre to the Home), the connection runs straight into your home using fibre optic cables from start to finish, delivering faster and more consistent broadband across Glasgow.

Not yet. Coverage is expanding across Scotland, but availability can still vary by street or even by building. The quickest way to know what’s live is to check your address.

It can be. Even smaller households often notice that full fibre feels more reliable than older connections, especially at busy times. You don’t need the fastest package to see the benefits.

Yes, full fibre requires a compatible router, which is included with BrawBand packages. If you’re using older devices, they’ll still work, but they may not take full advantage of newer Wi-Fi features.

Full fibre improves the connection coming into your home, but Wi-Fi performance also depends on your layout, walls, and devices. For larger homes or tricky spots, a mesh extender can help spread the signal more evenly.

Full fibre broadband uses fibre-optic cables that run directly into your home, rather than stopping part-way down the street. That means faster speeds, stronger uploads, and a connection that’s far less likely to wobble when everyone’s online at once.

In many cases, yes. It just depends on the building and whether full fibre is already available at your address. Sometimes landlord permission is also needed, but if that’s the case, we’ll tell you upfront.

Installation is usually done on the day by an engineer, once everything’s booked in, however, the exact timing can vary depending on the property, but don’t worry, we’ll keep you in the loop so there are no surprises.

Absolutely. If your household gets busier, your setup changes, or you simply fancy a bit more speed, you can upgrade to a faster package, subject to availability.

Simply plug your phone into the FON port on your BrawBand router – no engineer visit required.

BrawPhone is available as a low-cost monthly add-on to your BrawBand broadband package, with unlimited UK calls included.

Yes, BrawPhone works alongside an active BrawBand broadband connection.

Yes, you can transfer your current landline number to BrawPhone and keep it when you switch.

Yes, BrawPhone uses VoIP technology to make calls over your broadband connection.

You’ll need a standard home phone handset and a BrawBand router with a phone (FON) port.

Because BrawPhone relies on broadband, it may not work during a power outage unless you have backup power.

International calls are available and billed separately depending on destination.

Pricing can depend on your location, speed, usage requirements and whether you’re an existing BrawBand customer. You can get a tailored quote based on your business needs – simply get in touch via our contact form.

Business broadband is an internet connection designed specifically for companies that need higher reliability, better support and more consistent performance than standard home broadband.

If your work depends on video calls, large file uploads or uptime, business broadband is strongly recommended.

Residential broadband is designed for home use, offering shared support and variable performance, while business broadband packages are built for companies that rely on consistent connectivity for operations, customer service and cloud-based tools.

It can be, but, more importantly, it’s more stable during busy periods and comes with service levels designed specifically for business use.

Yes, you can switch or add on business broadband services easily, especially if you’re already a BrawBand customer. The upgrade process is designed to be simple and low-disruption.

Business broadband offers greater reliability, prioritised network performance and faster technical support compared to residential broadband, helping to reduce costly downtime for businesses. It’s designed for commercial use, ensuring more consistent speeds that support day-to-day operations, remote working and customer communications.

The network is being built quickly and thousands more homes are passed every month, but there’s always going to be some lucky folks who can get connected before others. If you start the sign-up process and your postcode isn’t available yet you’ll be invited to leave your contact details and we’ll email you when we’re able to connect you. We don’t need any commitment from you to buy anything, just your agreement for us to keep in touch.

Yes we do – it’s called BrawPhone.

If you’re a new customer, BrawPhone can be ordered at the point of ordering BrawBand on the website.  If you’re an existing customer looking to add BrawPhone to your package, you can manage this yourself via the BrawBand portal found at my.brawband.co.uk/login (please register if you haven’t already done so) and you will see an option to ‘Add BrawPhone’.

It’s all straightforward. If you want to keep your old number, all you need to do is sign a letter of authority which we will provide you with. We will then schedule the port of the your new number for 2-3 days after your BrawBand service is live. Or, if you require a new number we can provide this to you and have it live on the day of your install.

Once BrawPhone is live simply plug your analogue telephone into the back of the router in the FON port and you will be able to make and receive calls.

BrawPhone costs £6.99 per month and that includes unlimited calls to UK mobiles and landlines.

You can relax knowing that your Internet connection is secure, it’s underpinned by the HighNet core network which has had upwards of £6 million invested in it to make sure it is secure enough for some of the UK’s largest businesses to send their traffic across.  As well as being underpinned by a business grade network, we also provide a high specification router with every BrawBand installation and that comes with advanced security features as standard.  Mind to take good care of your own security with Anti-Virus and other protection on your home devices, we can’t do that bit for you and there’s a lot of nasty stuff out there.

Have CityFibre?

If your connection is already on the CityFibre network, with another provider, we will handle switching over to us. While this should all be taken care of for you, we suggest contacting your previous provider to make sure they have properly ended your service, after you are live with us.

Not on the CityFibre network?

You can have BrawBand installed, and while we cannot cancel an existing service on your behalf we strongly recommend you leave your existing service in place until after your install with us is completed.

You can upgrade your package at any time through our support team – reachable via Help@BrawBand.co.uk

Please inform them of your desired package and ensure you provide your BRAW reference or use the email registered to your account.

This will not affect your minimum contract term and there’s no upgrade fee.  You can downgrade too, but that would start a new 24-month minimum term.

Yes, as long as you have the landlord’s permission.  As we will be installing a brand-new fibre cable into the premises and digging up the property/drilling holes you will need to gain the landlords permission before placing an order.

When placing your order online you will be provided with the next available appointment times for your installation and you can select the one most suitable for you.  Remember that you will have to be at home for the installation to be completed.

It’s simple to get up and running with BrawBand – here’s how it works:

Place your order via the BrawBand website and select a suitable appointment slot.

We’ll deliver your pre-configured router a few days before your chosen installation day. 

Your engineer will confirm their arrival beforehand – please make sure someone over the age of 18 is at home when they visit.

On the day, the engineer will let you know what they need to do to install your new line. It will involve running a fibre cable from the nearby junction in the street or pavement and connecting it to the outside of your house or flat.  The engineer will run a patch cable into your home and connect it to a little box that needs to be plugged in for power.  He’ll test the fibre and then you can plug in your router to join our network.  There’s a wee video here that explains a bit more here How does Full Fibre get to your home? – YouTube

Ideally the account holder should be there to make sure they are 100% happy with the installation. If this isn’t possible, a responsible adult needs to be present.

Yes of course! We aren’t the sort of company who will tell you what router you can and can’t use on your Internet connection. If you wish to use your own router, then please just get in touch with our friendly support team at help@brawband.co.uk and they will send you all the details you need to configure your router.

As we provide all customers with the same router, it allows our support team to better understand any issues you may be experiencing and provide a quicker fix.

We have selected a device with very high spec that we feel will benefit your experience of using your new connection.  It is also capable of handling speeds of up to 1Gbps, which some legacy routers may struggle with.

For general questions about your BrawBand service you can email us at help@brawband.co.uk  You  can also find information about your connection, devices and network on your customer portal.  If you experience a total loss of service you can contact us on 0808 294 4444 and one of our tech gudgies in Inverness will get you back up and online.

BrawBand will never ask for online banking passcodes, one-time passcodes or security codes over the phone. If you are unsure whether a call is genuine, please hang up and call us directly using the number shown on brawband.co.uk.