Staying Connected
We know our BrawBand customers like a good blether, so that’s why we’re delighted to offer our telephone service – BrawPhone.
For an extra £6.99 per month, you can enjoy unlimited calls to UK mobiles and landlines.
If you’re an existing customer simply go to the Brawband portal and add BrawPhone to your package, or if you’re new to us just add BrawPhone when you place your order.
How easy is it to set up?
It’s all very straightforward!
If you want to keep your old number, all you need to do is sign a letter of authority which we will provide for you. We will then schedule the port of your new number for 2-3 days after your Brawband service is live. Or, if you require a new number, we can provide this and have it live on the day of your install.
Once BrawPhone is live, simply plug your analogue telephone into the back of the router in the FON port and you will be able to make and receive calls.
Need help?
Funny lights on your router? Not sure which contract is right for you?
Speak to
one of the team today
Email Us Today
Or call us on
0808 294 4444
Available Mon-Fri 8:00AM-5:30PM
Out of hours technical support Mon-Fri 5:30PM-7:00PM
Weekends Sat-Sun 9:00AM-5:30PM
Not sure if it's us?
BrawBand will never ask for online banking passcodes, one-time passcodes or security codes over the phone. If you are unsure whether a call is genuine, please hang up and call us directly using the number shown on brawband.co.uk
FAQs
Still got some questions? Take a peek at our FAQ's or our Info Hub – your go-to source for quick answers!
How do I set up BrawPhone?
Simply plug your phone into the FON port on your BrawBand router – no engineer visit required.
How much does BrawPhone cost?
BrawPhone is available as a low-cost monthly add-on to your BrawBand broadband package, with unlimited UK calls included.
Do I need BrawBand broadband to use BrawPhone?
Yes, BrawPhone works alongside an active BrawBand broadband connection.
Can I keep my existing phone number?
Yes, you can transfer your current landline number to BrawPhone and keep it when you switch.
Is BrawPhone a VoIP service?
Yes, BrawPhone uses VoIP technology to make calls over your broadband connection.
What equipment do I need?
You’ll need a standard home phone handset and a BrawBand router with a phone (FON) port.
Will my phone work during a power cut?
Because BrawPhone relies on broadband, it may not work during a power outage unless you have backup power.
Can I make international calls?
International calls are available and billed separately depending on destination.
Still scunnered?
That’s not Braw, so drop us an email at info@brawband.co.uk or call us on 0808 294 4444 and the team will help you out.